Refund policy

All sales are final. Items purchased from our website are sold “as is.” We do not accept returns or issue refunds for these purchases, except where required by law.

Custom orders are approved by the customer before they are sent. Once a custom order has been sent, we do not accept returns or issue refunds, except where required by law.

If your order arrives damaged, defective, or incorrect, please contact us promptly at kbk@kreationsbykristena.com so we can review the issue. This policy does not limit any rights you have under applicable law.